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Frequently asked questions

Do you accept new patients?

Yes, here at Le Groupe Dentis, it will be our pleasure to welcome new patients.

What age should I bring my child in for a check-up?

Officially it is recommended to bring a child in as soon as the first tooth comes in or as soon as a year old. At that age, we can advise you on how to better care for your child’s teeth and look for potential dental problems. It is usually by the age of 3 that we have more cooperation to do a first cleaning.

What time frame should I bring my child?

To make sure your child has the best experience possible at the dental clinic we recommend to book an appointment at 8 o’clock in the morning. Dental treatments in children are delicate and are best when children are cooperative. We have notice that young ones have more patients and are much more cooperative and attentive in the morning. Evening appointments are not recommended because children tend to be less cooperative and tired.

What age should I brush my child’s teeth?

Brushing starts as soon as the first tooth eruption. Before that, cover your finger with a damp washcloth and gently wipe palate and gums. For older children with teeth, brushing should be done 2 to 3 times daily by an adult with the recommended quantity of children’s toothpaste.

Should I floss my child’s teeth?

Yes, most cavities in children are between the teeth.

Do I need my health card?

Health card are only needed in children less than 10 years of age and to welfare beneficiary. If you do receive welfare, it is also important to bring your blue coupon for the month of your scheduled appointment.

What payment methods do you accept?

We accept debit, cash, Visa and MasterCard. We do not accept American Express and checks.

I have dental insurance, how does this work?

Please bring your insurance information at your appointment. Bring your insurance card because we will need your certificate number/policy/reference/group/identity. When we bill you at the end of your appointment we will electronically transfer to your insurance company and usually have an immediate response for the insurance coverage. Sometimes, some insurance companies don’t accept electronic transmissions or don’t answer immediately. In those cases, you must pay for the total amount and we will provide you with the documents needed to claim for the costs by standard paper methods.

Does my dentist know about my dental coverage?

No, there are multiple insurance plans and multiple coverage options to these plans. So even if it is possible in some cases to claim online, we do not have access to your contract or coverage policies. Therefore we are not responsible of your personal insurance and its coverage.

How can I know what my coverage is?

To help, we can send in an online estimate beforehand to know what is covered. Our administrative staff can prepare and send the estimate to your insurance for the treatment required. You will receive at home or online the estimate of what is covered and how much you will pay. These estimates can take from a few days to a few weeks to arrive depending on your specific dental insurance company.

Can I come in without an appointment?

No. Even if we do our best to accommodate our patients, it is better to call beforehand so we can schedule an appointment to your convenience.

The dentist prescribed an antibiotic and I am still in pain, what should I do?

Antibiotics often take 24 to 48 hours to take effect. It is very important to take them as prescribed and complete the full treatment. If you are having problems with the prescribed medication, call us or your pharmacist for more information.

Please note that any appointment must be cancelled at least 48 hours in advance during business days, Monday to Friday (statutory holidays excluded). Please be advised that fees may apply for late cancellations.